United Oceans aims to provide customers with genuine, properly packaged products. We encourage customers to review their order carefully before completing the purchase.
- Eligibility for Returns
Returns may be considered where the product received is damaged, defective, incorrect, or materially different from the product ordered.
For health and hygiene reasons, opened or used nutraceutical products generally cannot be returned or accepted for resale, except where required by applicable law. - Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact United Oceans as soon as possible after delivery and provide your order details and clear photographs of the product and packaging.
We will review the request and, where appropriate, arrange a replacement or refund. - Refunds
Where a refund is approved, the refund will normally be processed to the original payment method used for the order. The time taken for the amount to appear in the customer’s account may depend on the payment service provider or bank. - Non-Returnable Situations
Returns may not be accepted where the product has been opened or used, has been damaged after delivery due to improper handling or storage, or where the return request does not meet the applicable conditions of this policy. - Order Cancellation
Orders may be eligible for cancellation before dispatch, subject to the order status and applicable conditions. Once an order has been dispatched, cancellation may not be possible. - Customer Responsibility
Customers should provide accurate delivery information and follow the product’s storage and handling instructions after delivery. - Contact Us
For return or refund requests, customers should contact United Oceans using the customer-support details provided on the website and include the relevant order number and supporting information.
United Oceans reserves the right to update this Return & Refund Policy from time to time.