United Oceans understands that customers may occasionally need to cancel an order. This policy explains when an order may be cancelled.
- Cancellation Before Dispatch
Customers may request cancellation of an order before the order has been dispatched. Cancellation requests should be submitted as soon as possible using the customer-support details provided on the website. - Orders Already Dispatched
Once an order has been dispatched, cancellation may not be possible. Customers may need to receive the shipment and follow the applicable Return & Refund Policy, where eligible. - Cancellation After Delivery
Requests to cancel an order after delivery will be handled according to the Return & Refund Policy and applicable law. - Refund for Cancelled Orders
Where cancellation is approved and a refund is due, the refund will normally be processed to the original payment method used for the order. The time taken for the refund to appear may depend on the payment service provider or bank. - Orders That Cannot Be Fulfilled
If United Oceans is unable to fulfil a confirmed order due to circumstances such as stock unavailability or other unforeseen circumstances, the customer will be informed and, where applicable, the amount paid will be refunded. - How to Request Cancellation
To request cancellation, please provide your order number, customer name, and contact details through the customer-support channel provided on the website.
United Oceans reserves the right to update this Cancellation Policy from time to time.